Queensland Finance House aims to provide the best possible service to all our customers by providing the best possible range of financial products and services.
We know that it is important to protect your personal information. Our privacy policy commitment in respect of personal information that you may provide to us is detailed here.
We recognise that any personal information we may collect about you will only be used for the purposes indicated in our policy.
Our commitment in respect of personal information is to abide by the National Privacy Principles for the protection of personal information, as set out in the Privacy Act and any other relevant law.
Personal Information
By personal information we mean any information about you that identifies you or by which your identity can be reasonably determined. We normally collect information that our lenders require so that they can fully assess you loan application.
Our business is assessing and obtaining approval for loans. We need personal information from our customers to conduct our business. We may use your contact details to provide you with details of new financial products.
We may disclose your personal information to other organisations that provide products or services used or marketed by us. We do this so that we can maintain a successful business relationship with you.
We are likely to disclose information about you to other mortgage intermediaries, lenders, valuers, lenders" mortgage insurers, surveyors, accountants, credit reporting agencies and lawyers. We may also disclose your personal information to any other organisation that may have or is considering having an interest in your loan, or in our business.
How We Collect Your Personal Information
Normally, we will collect your personal information only directly from you. Sometimes personal information may be collected about you from other sources, e.g. a credit reference about you from a credit-reporting agency in the course of assessing your application for a loan.
To Whom We May Disclose Your Personal Information
Normally, we will inform you of the types of organisations that we intend to disclose your personal information to. We will endeavour to do this at or before the time of collecting your personal information.
We will take all reasonable steps to satisfy ourselves that:
- the organisation has a commitment to protecting your personal information; and
- you have consented to our doing so prior to disclosing any of your personal information to another organisation
- or we are required to so do by law.
We may use your personal information to provide you with information about mortgage loans, special offers you may find of interest, changes to our organisation, or new products or services being offered by us.
We will NOT give nor sell your personal information to another organisation for direct marketing activities.
Access To Your Personal Information
We will provide you with access to your personal information we hold about you. You may request access to any of the personal information we hold about you at any time.
To access personal information that we hold about you please contact use by phone or email.
Denied Access to Personal Information
There may be situations where we are not required to provide you with access to your personal information. One situation would be information relating to an existing or anticipated legal proceeding with you.
If we deny you access to your personal information we hold, we will provide an explanation to you.
Safety and Security of Your Personal Information Held by Us
We will take reasonable steps to store your personal information in a secure environment.The information will be destroyed or permanently de-identified when it is no longer needed for any purpose for which the information may be used or disclosed.
We will also take reasonable steps to protect any personal information from misuse, loss and unauthorised access, modification or disclosure.